The ChatGPT-powered conversational feature in Expedia’s mobile app will also make it easier for users to check out member-exclusive discounts and rewards with ease. But do keep in mind that the system is still in its beta phase, and ChatGPT has its own inherent issues with factual inaccuracies and data set limitations, so you might want to double-check the information before packing your bags. Expedia is well aware of the hurdles, and warns that “while many measures have been taken to limit inaccurate results and inappropriate responses, at times the experience may not work exactly as expected.”
With brief testing, we found that ChatGPT and Bing Chat can provide a fairly detailed travel itinerary, but when it comes to more granular details, the information can be outdated or inaccurate. This shortcoming is apparent when it comes to seasonal perks or short-lived policy changes related to hotel amenities, tourist spots, etc. One of the key reasons is that ChatGPT has been trained on data dating until 2021, while products like Bing Chat act more like a web summarizer, which means the results are only as accurate — and up to date — as the sources that it gleans information from. To put it simply, use Expedia’s ChatGPT feature as a starting point, and then vet it separately.
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