Updated News Around the World

Amazon sends dog food instead of Apple laptop that’s worth Rs 120,700

Alan Wood says that it has been a stressful experience and comes after he was recently diagnosed with Stone Man syndrome, which is a rare connective tissue disease which sees muscles, tendons and ligaments turn into bone.

Pedigree-dog-food

Amazon sent dog food instead of an Apple laptop

Alan says that he has been an Amazon customer for two decades and never had a problem with them before. He placed the order on November 29th and even paid for next-day delivery but when he opened the package, Amazon has given a shock. “You can imagine the look on my face when I opened dog food instead of a MacBook Pro that cost me over £1,000,” said Wood.

At first, he was confident that this could be a mix-up and would be resolved but after speaking to Amazon customer service, they said they couldn’t help him. Alan was asked to return the laptop that he never received for the issue to be resolved. Even after sending back the dog food to the warehouse, there was no difference.

Amazon-customer-Alan

I’ve spent over 15 hours on the phone with them, spoken to managers and been transferred to different department time and time again. But every conversation ended the same way and they refused to listen to me,” said Alan Wood. However, Amazon’s spokesperson has now clarified that they are in touch with Alan directly and apologised for the inconvenience and said that he will be paid back in full.

As for Alan Wood, he says the whole experience has been extremely stressful, especially in his current health state, and that the way he was treated has put him off from “ordering on Amazon ever again.”

A similar incident happened in India back in September, where an IIM Ahmedabad student from Delhi claimed to have received detergent bars instead of a laptop that he ordered during Flipkart’s recent Big Billion Days sale. He further says that Flipkart customer support denied him a refund since it was under the ‘open box’ delivery system. But after non-stop calls to customer support, Flipkart initiated a refund.

For all the latest Technology News Click Here 

 For the latest news and updates, follow us on Google News

Read original article here

Denial of responsibility! NewsUpdate is an automatic aggregator around the global media. All the content are available free on Internet. We have just arranged it in one platform for educational purpose only. In each content, the hyperlink to the primary source is specified. All trademarks belong to their rightful owners, all materials to their authors. If you are the owner of the content and do not want us to publish your materials on our website, please contact us by email – [email protected]. The content will be deleted within 24 hours.