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City shifts, curriculum tweaks, gig work: how TCS, Accenture, IBM et al. are managing staffing blues

Students working in a computer lab


In times of high margins and growth, the IT sector could afford to maintain benches of undeployed employees. But when margins came under pressure, it had to resort to just-in-time hiring. Now, after a hiring spree, the industry is staring at a slowdown. Apart from short-term measures, companies are looking at slower-to-impact but longer-term changes to fix their talent issues.

Many in the HR departments of India’s IT companies might recall a toy from their childhood. In its most basic form, it was a palm-sized wood or plastic plate with a circular maze grooved into it. The challenge was to manoeuvre half a dozen tiny steel balls through the maze to the ‘home’ circle at the centre by deftly tilting the plate. The IT industry’s experience with staffing during the past two years is reminiscent of the ball-in-a-maze

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