Consumer affairs secretary ‘emphasises’ consumer protection at the India Digital Summit 2023 – Times of India

Internet and Mobile Association of India (IAMAI) hosted the 17th annual India Digital Summit (IDS) 2023. The two-day conference started today (February 20) and will run through February 21. IAMAI partnered with Google and MessageBird to organise this event. The secretary of the department of consumer affairs, Rohit Kumar Singh was also one of the speakers at the event. While addressing the audience, Singh said that “in this rapid digit world, somebody has to protect the fragile consumers without them being an impediment to the advancement of technology.”
Read Rohit Kumar Singh’s speech on consumer protection
“The whole consumer protection paradigm is about fair trading practices. You might be the world’s largest company but the balance between the seller and consumer needs to be maintained,” Singh said.
“India is strong, resilient, robust, which has absorbed the shocks and bounced back. An anti-fragile nation is one that bounces back, provides better delivery and better solution, and is better than what it was before the shock. The Covid crisis, the Ukraine geopolitical crisis and many other things happening across the world have proven that India now is anti-fragile with a capacity to bounce back,” he added.
Elaborating on technology disruption over the years, Singh said, “Internet has changed from provider of information to interaction, to transaction and now is on the verge of transformation. However, we are yet to fully realize the last milestone, which is transformation.”

India Digital Summit 2023: More details
This year’s IDS has brought together over 150 speakers, including policymakers, regulators, industry captains, and subject stalwarts in more than 60 sessions, with a representation from over 500 digital brands, and the participation of over 3000 delegates.
What is IAMAI
The Internet and Mobile Association of India (IAMAI) is a non-profit industry body which was established in 2004. This organisation represents the digital services industry with over 450 Indian and multinational corporations as its members. IAMAI members include both established companies in diverse sectors of the digital ecosystem as well as start-ups.