The lawsuit is seeking $1 billion in damages from DoorDash on behalf of “all consumers who fell prey to DoorDash’s illegal pricing scheme over the past four years.”
DoorDash, for its part, has dismissed the lawsuit as baseless and insisted that any and all fees and surcharges are fully disclosed to all users prior to purchases. “Building this trust is essential, and it’s why the majority of delivery orders on our platform are placed by return customers,” a DoorDash spokesperson said in a statement to Business Insider. “We will continue to strive to make our platform work even better for customers, and will vigorously fight these allegations.” The spokesperson did not clarify what DoorDash’s precise moves against the lawsuit will be.
The lawsuit follows a trend of increasing scrutiny of food delivery apps and services. Earlier this year, a coalition of United States Senators sent inquiries to various services including DoorDash, GrubHub, and UberEats, requesting detailed documentation on every fee users are charged and their precise reasoning. Additionally, back in October, United States President Joe Biden began an initiative to dial back so-called “junk fees” from delivery services, as well as similar businesses like home installation, concert ticket pre-orders, and more.
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