Realme Care system launched: Here’s what it means for users – Times of India

Realme has launched a new service for its customers. The Chinese smartphone maker has introduced Realme Care System which is an end-to-end customer support service for its users.
“Through this initiative, we are ensuring a complete service through digital technology with ‘service quality’ as the foundation and ‘consistency, convenience and care’ as the core values,” said Realme in a statement.
Along with this, the company has also announced Realme Care+ service available at a starting price of Rs 489. The plan allows customers to avail Mobile Protection Services through multiple packages including an extended 1-year warranty, 1-year screen protection and 1-year of accidental and liquid protection. realme Care+ subscribers will get access to realme trusted experts, hassle-free claim process, authorized service center with genuine device parts. Realme Care+ is available for both existing and new users across online, including realme.com, and offline channels. Users can buy the Care+ plan using https://event.realme.com/in/realme-care-plus

With the Realme Care System, the company claims to have doubled the number of its centers which provide technical support. Realme also said that the users can now reach out to realme customer care across social media, email, voice, Whatsapp and web chat from 9am-9pm. The voice service is also now available in nine regional languages including Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, Hindi.
The company has also improved the service efficiency with intelligent and integrated customer service, system SMS notification and live tracking for service process, multiple self-service like spare parts price, software upgrade, knowledge base, pick-up service/TV on-door service and check warranty status.