Samsung announces Digital Service Centre: What it offers, how to access and more – Times of India
Samsung has announced a new way for its customers to get a personalised customer service experience for their products. The company has launched its Digital Service Centre, a comprehensive platform to offer better customer service.
Samsung Digital Service Centre: What is it and what it offers
Samsung Digital Service Centre provides customers with personalised support based on their needs. This includes simplified navigation to help them quickly access category-wise self-help content, DIY videos, mobile app experience and model-specific repair and spare part prices, all at one place.
The DIY videos on offer allow users to find the resolution for the problems they are facing with the product they are using. This includes videos for basic things like how to use the screen mirroring feature on your TV, how to connect Soundbar to the TV, how to install your Samsung semi-automatic washing machine, how to set up the Freestyle projector, how to use the auto restart feature in Samsung Galaxy smartphones and more.
Apart from that, consumers can book appointments to get priority service at the service centres, avail pick and drop service, locate nearby service centres, get details for warranty policies, track repairs, get information about service costs, schedule callback requests through remote and visual support and also get software updates using the Digital Service Centre.
Additionally, consumers also get the option to access several additional digital service options that Samsung offers. Thai includes WhatsApp Support, Remote Support, technical assistance through a call centre or access to do-it-yourself videos on Samsung Website and on YouTube.
How to access Samsung Digital Service Centre
Consumers can access the Digital Service Center by going to the support menu on https://www.samsung.com/in or directly logging on to www.samsungdigitalservicecenter.com and log in using their Samsung account credentials.
Samsung Digital Service Centre: What is it and what it offers
Samsung Digital Service Centre provides customers with personalised support based on their needs. This includes simplified navigation to help them quickly access category-wise self-help content, DIY videos, mobile app experience and model-specific repair and spare part prices, all at one place.
The DIY videos on offer allow users to find the resolution for the problems they are facing with the product they are using. This includes videos for basic things like how to use the screen mirroring feature on your TV, how to connect Soundbar to the TV, how to install your Samsung semi-automatic washing machine, how to set up the Freestyle projector, how to use the auto restart feature in Samsung Galaxy smartphones and more.
Apart from that, consumers can book appointments to get priority service at the service centres, avail pick and drop service, locate nearby service centres, get details for warranty policies, track repairs, get information about service costs, schedule callback requests through remote and visual support and also get software updates using the Digital Service Centre.
Additionally, consumers also get the option to access several additional digital service options that Samsung offers. Thai includes WhatsApp Support, Remote Support, technical assistance through a call centre or access to do-it-yourself videos on Samsung Website and on YouTube.
How to access Samsung Digital Service Centre
Consumers can access the Digital Service Center by going to the support menu on https://www.samsung.com/in or directly logging on to www.samsungdigitalservicecenter.com and log in using their Samsung account credentials.
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