NEW DELHI: Samsung has introduced a new way which will find a quick resolution to customer problems. The company has launched a new ‘Smart Touch Call’ service that will reduce wait time for customers when they call Samsung’s Customer Care to resolve their queries.
Customers calling Samsung’s Customer Care will now have the option to switch to a synchronized voice and screen interface instead of a traditional call center experience. Using this digital self-service option, customers will be able to find a resolution to most of their common queries such as locating the nearest service centre from them, repair tracking, software updates, spare part pricing, warranty information and more.
Here’s how the Smart Touch Call service works
Any customer who dials in to Samsung’s Customer Care (1800-5-7267864) and opts for Smart Touch Call will get an SMS or a pop-up menu while being on call. Customers can select the self-help option or select their preferred communication mode like email support, WhatsApp support, chat support or voice support. Callers can fill out a form with their details and concerns even before getting connected with a customer service agent, for faster resolution.
The company claims that with Smart Touch Call, customers can expect a lower call wait time and a faster call transfer time that is caused due to wrong menu selections.
Recently, Samsung also expanded its contactless service to help customers resolve their product service issues without stepping out of their homes. The company started a pick-up and drop service for smartphone and tablet devices.
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