The ultimate aim of Slack’s AI-focused features is to improve the overall user experience and to enable productivity gains at the workplace. Examples of the capabilities enabled by an AI-powered Slack include summarizing messages received on Slack in absentia. A single click enables this and will help users get up to speed on missed conversations without having to scroll back up and read the entire chat log.
Slack also revealed that upcoming versions of the tool would feature AI assistance built natively into Slack’s message composer. These tools help users correct and tweak their drafts before they hit send. Besides adjusting the tone and suggesting improvements to the content, the tool will ensure these messages sound more professional and impactful. Aside from the noticeable productivity gains, Slack claims these tools will also help users write better content and also help them work and learn faster.
Salesforce — Slack’s parent company — confirms it will also use AI-powered technologies to improve various facets of businesses. These may range from generating new sales opportunities and handling service tickets to managing end-to-end marketing campaigns.
As outlined earlier, several of these AI features are expected to make it to Slack shortly. As of now, the Claude app for Slack seems to be the only AI tool currently enabled for the chat client. While the company expects Workflow Builder to make it to Slack by this summer, it will be a while before Slack gets native AI features powered by ChatGPT and EinsteinGPT.
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