Sign in
Sign in
Recover your password.
A password will be e-mailed to you.
Browsing Tag
customer experience
Amazon’s Customer Satisfaction Slips With Shoppers
For nearly three decades,
Amazon.com Inc.
AMZN -3.27%
has been defined by its obsession over customers. Recent information, however,…
Zappos Names Amazon Executive as Its First CMO
Zappos.com Inc. has named
Amazon
executive
Ginny McCormick
as its first chief marketing officer in its…
Contact Center Software Startup Talkdesk Raises $230 Million
Talkdesk Inc., a provider of cloud-based customer service software, has raised $230 million in a Series D funding round that values the company at $10 billion, up from…
Hootsuite Acquires Heyday, a Conversational AI Company, for $48 Million
Hootsuite Inc., a social-media marketing platform, said it is acquiring Heyday Technologies Inc., an artificial-intelligence company that offers chatbots, for $48…
Instagram Opens Up to Help Businesses Handle Customer Service
Companies large and small are increasingly reliant on outside providers to manage their customer communications, enabling consumers to reach businesses through a range of digital means,…
The cyborg behind the sales counter
The 2015 opening of the Henn-na Hotel in Nagasaki, Japan, was staffed almost entirely by 243 robots, hailed as a milestone in bringing artificial intelligence (AI) to customer service.…
Are we having fun (at work) yet?
Anybody who’s endured a tense Scrabble night with their family or been picked last for the team at school knows that “friendly” competition isn’t always fun and games. What might seem like…