Customer Relationship Management

Talkdesk Inc., a provider of cloud-based customer service software, has raised $230 million in a Series D funding round that values the company at $10 billion, up from…

Ever wonder how cheap, no-name products on Amazon can amass hundreds, sometimes thousands, of nearly perfect star ratings, with just a handful of negative reviews?…

Hootsuite Inc., a social-media marketing platform, said it is acquiring Heyday Technologies Inc., an artificial-intelligence company that offers chatbots, for $48…

Last year, consumers canceled plans, hunkered down and saved money. The lengthy pause in spending hurt many businesses, but it may also have leveled the playing field for others. Brands now…

The boss of the company at the heart of a widespread hack that has affected hundreds of businesses said he briefed the White House and that attackers are demanding a single $70…

Companies large and small are increasingly reliant on outside providers to manage their customer communications, enabling consumers to reach businesses through a range of digital means,…

Companies have spent more than a decade forcing employees and customers to resolve disputes outside the traditional court system, using secretive arbitration proceedings that typically don’t…