If the connection issues are local to your PS5 and you’ve done everything else suggested with no success, you may be dealing with a hardware issue rather than a network issue. You can test this by tapping Test Internet Connection on the Connection Status menu. If you’re seeing a successful PlayStation Network sign-in, a visible NAT type, and at least a few kbps passing up and down your connection, then the PS5 itself is the likeliest culprit.
At this point, you should attempt to connect your PS5 to your modem with an Ethernet cable. If the modem is too far away, you can extend your signal with a Powerline adapter. Once connected, attempt to update the firmware by navigating to Settings, then System, then System Software, and finally System Software Update. Alternatively, try updating your firmware from Safe Mode with a USB stick (via Sony).
If at this point you’re still not getting any internet connection at all once you unplug your Ethernet cable, or if you aren’t getting any connection even when Ethernet is plugged in, you may want to step your issue up the ladder to Sony. PlayStation Repairs offers a troubleshooting questionnaire that, once answered, will prompt you to send your device in for repair. If you absolutely do not want to send in your PS5 for repairs, you still have at least one trick up your sleeve: factory resetting your PS5. To do this, navigate to Settings, then System, System Software, and finally Reset Options. From here, tap the Reset Your Console option, but be warned that this will delete all of the data currently on your system, so be sure to store backups of any files you’d like to keep on a USB drive.
For all the latest Games News Click Here
For the latest news and updates, follow us on Google News.
