If you’ve checked for updates, restarted, removed old apps, diagnosed your home network and internet connection, and made sure your Fire TV isn’t overheating, but streaming video is still skipping or pausing, then it might be time to wheel out the big guns. Performing a factory reset basically takes your Fire TV back to its original settings, exactly as it was when you first took it out of the box.
That means all your Amazon account details, your apps and streaming service login details, and any other configuration and customization you might have done will be lost in the process. You’ll need to sign in again, install the apps you want for services like Netflix, Hulu, and Disney+, and set up your home network.
However, it’s a good way to get back to a working configuration, particularly if you’ve run out of other potential troubleshooting solutions to try. Amazon makes it easy to trigger a factory reset: on the Fire TV remote, press and hold “Back” and the right side of the navigation circle, at the same time, for 10 seconds. On-screen instructions to finalize the reset will be shown; if you don’t complete them promptly, the process will be canceled.
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