Updated: OnePlus Nord 2 blast case false, says OnePlus – Times of India

OnePlus has responded to the claim made by a user on Twitter about his OnePlus Nord 2 exploding. “Earlier today, we were notified on Twitter about an alleged blast case for the OnePlus Nord 2. We always take such claims very seriously and immediately look into each one to first verify the legitimacy of the claim. During our conversation with this individual, we were able to confirm that this alleged case was false and in no way involved any OnePlus product.”
The statement further adds, “All OnePlus products undergo thorough quality and safety tests to ensure that they are up to leading industry standards and are safe to use. We also follow strict internal processes to ensure the health and safety of our users, while also protecting the reputation of our brand. We urge the public to exercise restraint in judging unverified allegations such as this.”
Earlier in the day today, a Twitter user going by the name of @shubham754 claimed in a series of tweets that the OnePlus Nord 2 he had recently bought for his father exploded. His father is in trauma due to the incident. The Twitter user later deleted these tweets. He incidentally also did not upload any pictures of the burnt handset.

The company, from its official support handle, replied to his tweet saying, “We are truly dejected to hear about this incident. We earnestly hope that the untoward incident did not cause any harm to your father. We would like to have this addressed on priority and to further scrutinise this matter and ascertain the cause of this instance, please DM us.”
Earlier this month, Ankur Sharma, a resident of Bengaluru had claimed that his wife’s five-day-old OnePlus Nord 2 5G exploded inside her sling bag while she was out cycling early in the morning. Sharma also shared the pictures of the burnt device. He too, however, later deleted all his tweets.
After evaluating Sharma’s issue OnePlus in a statement, said, “Our top priority is the health and safety of our customers. We reached out to the concerned user immediately after hearing about this incident and initiated a thorough internal investigation. The results indicate that the damage to this device was caused by an isolated incident involving external factors and not due to any manufacturing or product issue. However, we remain in close touch with this user and have offered our support to address their concerns and ensure their wellbeing. We would like to assure our customers that our products undergo thorough quality and safety tests, including various levels of pressure and impact tests, to ensure they are up to industry-leading standards and remain safe to use.”