One of the two complainants posted images of their steering wheel mishap to Twitter on January 30, 2023 — less than a week after reportedly taking delivery of the new car.
@elonmusk @TeslaOwnersWW @BLKMDL3 Family was excited to receive Tesla Y delivery on 1/24/2023. Was driving on highway and all the sudden steering wheel fall off, was lucky enough there was no car behind and I was able to pull on devider #SafetyFirst #Fixit #TeslaModelY #help pic.twitter.com/4UMokFA2cv
— Prerak & Neha Patel (@preneh24) January 30, 2023
The post has seen over 2.4 million views as of March 8, 2023. The owner notes that while driving with his family, the steering wheel simply fell off. “Was lucky enough there was no car behind,” they add, noting that they were able to carefully pull to the side and stop the car without incident. The owner filed a complaint with NHTSA, and took his Tesla to a service center to try to remedy the alarming issue.
He was initially given an estimate for $103.96 to repair the wheel, but was later offered a replacement vehicle after asking for a refund and noting his understandable level of discomfort with the vehicle and Tesla itself.
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