The basic premise behind introducing the Q&A feature on YouTube is to make interactions between creators and viewers easy to manage. The process to initiate a live Q&A session is pretty straightforward — and explained well in a YouTube video (embedded above). The process involves creators clicking on the “+” button within the “Live Control Room” option on an ongoing live stream and selecting the option that says “Start a Q&A” Creators can inform viewers about the live stream using a manually typed prompt message inviting them to participate. The creator’s prompt will become pinned chat, and viewers can submit their questions.
These questions will then appear in a list within a new dropdown option in the comments section. The creator will then be able to manually select a question of their choice — which then becomes the pinned chat for everyone in the stream to see. The creator needs to repeat the same process to move to a new question. The rest of the process is self-explanatory and intuitive, as evident from the video tutorial.
In the blog post announcing this feature, YouTube also revealed that all questions are sorted chronologically. It also confirmed that there was no limit on the number of questions the creator may choose to highlight. Creators also get various moderation options for the Q&A feature — including blocking certain words, holding some questions for review, and reporting abusive questions.
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